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Privacy Policy

Last updated: 26 November 2025

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ESKAE Property is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, hold and disclose your personal information when you interact with our website, submit enquiries or access our Investor Portal.

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By providing your personal information to us, you consent to the terms of this Privacy Policy.

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1. What Personal Information We Collect

We collect personal information that you choose to provide to us, including:

  • Name

  • Email address

  • Phone number

This information is typically collected when you complete enquiry forms on our website.

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Investor Portal Information

When our Investor Portal becomes operational, we may also collect information such as:

  • Login details, usernames and passwords

  • Identification documents for verification (if required)

  • Investor profile information

  • Signed agreements and associated documents

  • Records of your engagement with the portal and materials accessed

Where possible, we will collect personal information directly from you. If we collect information about you from a third party, we will take reasonable steps to notify you.

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2. Purposes for Collecting Personal Information

We collect, use and disclose your personal information for purposes including:

  • Responding to enquiries and communicating with you

  • Providing information about our services, properties and investment opportunities

  • Establishing and managing your access to the Investor Portal

  • Providing secure access to investment-related documents and agreements

  • Managing investor relationships and administering investments

  • Meeting legal, regulatory or compliance obligations

  • Improving our website and user experience

 

We will not use your personal information for secondary purposes unless permitted by the APPs or with your consent.

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3. How We Hold and Secure Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:

  • Secure servers, firewalls and encryption

  • Restricted access to sensitive areas and data

  • Password protection for accounts and the Investor Portal

  • Regular monitoring of systems security

 

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it in accordance with the APPs.

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4. Disclosure of Personal Information

We may disclose your personal information to:

  • IT service providers, website hosting providers and data storage providers

  • Professional advisers including lawyers, auditors and consultants

  • Third parties assisting with investor management or compliance

  • Regulatory bodies, government agencies or authorities as required by law

 

We do not sell or rent your personal information to third parties.

If we disclose personal information to overseas recipients, we will take reasonable steps to ensure they comply with privacy standards comparable to the APPs.

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5. Cookies and Website Analytics

Our website may use cookies, tracking technologies and analytics tools (such as Google Analytics) to improve website performance and user experience. These tools may collect anonymous information about how you use the site.

You can choose to disable cookies through your browser settings, although some features of the website may not function as intended.

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6. Investor Portal Responsibilities

Once launched, the Investor Portal may contain confidential investment materials and personal information.

  • Access will be restricted to authorised users only.

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You must notify us immediately if you suspect any unauthorised access.

We will take reasonable steps to ensure the portal complies with applicable security requirements under the APPs.

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7. Access to and Correction of Personal Information

You may request access to the personal information we hold about you or ask us to correct or update it.

To make a request, contact us using the details below. We will respond within a reasonable timeframe and in accordance with the APPs.

We may need to verify your identity before releasing information.

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8. Complaints About Privacy

If you believe we have not complied with our obligations under the Privacy Act or the APPs, you may submit a complaint to us.

We will:

  1. Acknowledge your complaint

  2. Review the matter and investigate as required

  3. Provide a written response within a reasonable timeframe

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. The updated version will be published on our website with a revised effective date.

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10. Contact Us

For enquiries, requests or complaints regarding this Privacy Policy, please contact:

ESKAE Property
Email: enquire@eskaeproperty.com.au

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